Coeur d’Alene Casino Coronavirus (Covid-19) Updates
Coeur d’Alene Casino Begins Phased Reopening
We were the first casino in the USA to re-open after COVID-19 closures and we set the standards for safety measures which many other casinos nationwide have followed. Play with peace of mind. Your safety means everything. That’s why we require face masks for both guests and team members while on property.
The Coeur d’Alene Tribal Council appointed a Task Force to plan for the reopening of the reservation and tribal entities. The Task Force is made up of Tribal Council members, key directors from tribal departments, Casino executives, medical professionals, and members of Marimn Health’s leadership team. The group has created guidelines for a phased opening on the reservation based on local COVID-19 trends and data. The plan is also consistent with reopening guidelines released by the federal government. The group will regularly review local coronavirus data and trends and provide recommendations to the Tribal Council as the situation changes.
“We have put a lot of thought and effort into preparing to re-open in the safest way possible. Our team has worked with the medical professionals at Marimn Health to put together safety training for our employees and to outline social distancing and cleaning and sanitation protocols consistent with CDC recommendations,” said Coeur d’Alene Casino Chief Executive Officer Laura Stensgar. “Our guests and our employees are like family to us so this time has been difficult for everyone. We are excited to open our doors after such a lengthy, but necessary closure.”
The Coeur d’Alene Casino is an essential part of the economy in North Idaho and supports thousands of families across the region. Revenues from the Coeur d’Alene Casino provide funding for critical services benefiting everyone on the reservation such as law enforcement, social services, public works, and other essential tribal government operations that provide assistance to elders, youth, and educational services.
The Coeur d’Alene Casino closed on March 20, five days before the State of Idaho enacted its stay home order. All Casino employees kept their jobs, wages, and benefits during the closure, though only essential employees continued to come to work.
What’s Open and What to Expect During Your Visit
We developed operations protocols in coordination with Marimn Health. Patrons can expect to see some changes throughout the property to protect the health of all guests and employees. Below you will find statements and questions you might have before visiting:
Why did you close your property?
In an effort to be proactive the property closed on March 20, five days ahead of the state of Idaho’s stay-at-home order. Prior to and throughout the closure, we developed operations protocols in coordination with Marimn Health to continue to implement enhanced cleaning measures and social distancing efforts in line with CDC recommendations. The health and safety of our community have always been our number one priority and it continues to be today.
What are you doing to prevent the spread of COVID-19?
Efforts include but are not limited to:
- We sincerely thank you for wearing masks and keeping our community safe. Based on new CDC guidelines those who are fully vaccinated do not need to wear face masks, but we strongly recommend those who are not fully vaccinated to continue wearing a mask
- In addition to routine cleaning, the property has implemented enhanced cleaning procedures including increasing the frequency of disinfecting restrooms to every hour, sanitizing gaming machines multiple times during shifts, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails, and other high touch and high traffic areas multiple times a day.
- The property currently has 35 hand-sanitization stations for employee and guest use. There will be two at each entry.
- The property will be closed from 3 to 7 a.m. every day for property-wide deep cleaning (No one will be allowed into the casino after 2:30am unless they’re a guest in the hotel). This includes the Coeur d’Alene Casino as well the Conoco gas station; gas pumps will remain open 24 hours a day. Gas pumps will be sanitized every hour as well.
- Plexiglass machine divisions are available in select gaming areas.
- Side entrances will be closed in order to control high traffic areas and contact on surfaces. During those times visitors can enter through the Mountain Lodge, Spa Tower, and Main entrances where a gloved staff member will greet them and open doors.
- Guests can expect markings on the floors in front of cage cashiers, Coeur Rewards Club, hotel front desks, bingo admissions, kiosks, ATMs, gift shop, and beverage stations, Deli, cigarette machine, Nighthawk bar and Wolf Den indicating six-foot distancing.
- Restaurants, Nighthawk lounge, and bingo will now have spaced, limited capacity seating.
- Plexiglass shields will be placed in close contact areas including Huckleberry Deli, Cage, Coeur Rewards Club, and front desks.
Will you be tightening machines when you reopen?
Absolutely not. The gaming at Coeur d’Alene Casino will remain the same as it was prior to our closure.
I have an unused voucher that expired during the closure, can it be extended?
Yes. We will extend the expiration date until August 1, 2020.
How will you be handling large groups in the bingo hall?
We will reduce the number of people allowed to play and space these individuals out to practice social distancing.
Will off-track betting be open with no sports going on?
No, off-track betting will remain closed until further notice.
When will everything open up again? Buffet, all gaming machines, etc.?
We are opening slowly and following social distancing and enhanced cleaning protocol. We will continue to monitor the CDC guidelines and open fully when it is safe to do so.
- To further reduce high traffic areas, the buffet at Coeur d’Alene Casino will be closed until further notice.
- Chinook Steak, Pasta & Spirits, Huckleberry Deli, Jackpot Java & Creamery, Nighthawk Lounge and The Wolf Den Bar will remain open with proper cleaning and social distancing protocol.
Where can I find information on rescheduled events?
Larger gatherings will be postponed through 2020 including meetings, conferences and entertainment. This includes live music at Chinook Lounge and Nighthawk Lounge.
How can I be refunded for tickets on a canceled or rescheduled event?
Call 1-800-523-2464 ext. 7480 and we will gladly give you a full refund.
What changes have you made to hotel cleaning?
Hotel Front Desk Clerks
- Physical distancing for guests will be queued by clearly marked indicators at each front desk.
- Agents will only utilize every other workstation to ensure separation between employees whenever possible.
- Pens will not be readily available to guests. The front desk clerk will offer a pen if asked and if the pen is returned, the pens are kept in a sanitized pen container for the foreseeable future.
- Shared tools, like the DataMagine component, screen and stylus will be sanitized before, during, and after each transaction exchange with a guest or fellow employee. This includes phones, radios, computers, printers, copiers, key lockboxes, safety deposit boxes, and key cards.
- Items left at the front desk for guest pickup must be secured in a plastic bag for pick up.
- Pool towels will be assigned by the hotel front desk. A stock of clean towels will be left at both front desks and provided to incoming guests at check-in. Towels will be provided in a plastic bag for use during their visit to the indoor pool. Guests will be encouraged to use the same pool towels during their stay. If an exchange is necessary, guests will be asked to leave the used towels in their room and additional towels will be noted as taken in the guest folio.
- Used towels will be dropped in a towel bin located at the pool.
- Chaise lounge chairs and all guest furniture will be sanitized every hour.
- Pool furniture will be monitored to ensure physical distancing in the pool area.
The Fitness Center is open.
- Available to hotel guests and open from 7:30AM to 11PM Daily.
- Limited Capacity of up to 4 People Allowed in the Fitness Center at One Time Fitness Center is sanitized after closure each day with both hand clean and an overall spray disinfectant.
- Multiple Wall Mounted Hand Sanitizers and Hand Sanitizer stands available for guest use.
- Wall mounted disinfectant towels available for guest use.
- Individually packages hand towels available for guest use. Receptacle available in the Fitness Center to deposit used towels.
- Remember to practice Social Distance Fitness with signage noting some machines not available for use.
In Room Dining/Room Service is not available until further notice.
Is the spa open?
Yes, it is currently open with enhanced cleaning procedures and social distancing protocol in place.
What is the spa doing to prevent the spread of COVID-19?
- For your safety and to enforce social distancing, we will have indications on the floor to promote the six-foot social distancing recommendations.
- For the foreseeable future, the spa will not allow the use of any group amenities, i.e., hot tubs/outdoor hot tub, saunas and lounges.
- Upon arrival, guests will be asked to wear a mask and use hand sanitizer. Spa reception will follow up with a warm towel to help create an arrival experience.
- Towels will be immediately placed in a bin at reception to be carted to spa laundry for cleaning.
- Upon arrival and once checked in with our reception team, our guests will be escorted by an attendant, one person at a time to a changing room – one person per changing room.
- Once the guest places their personal belongings into a sanitized locker, the service techs will be required to wear a mask upon retrieval of the guest to the service room.
- Upon entry into the service room, our guests will be asked to wash their hands for the required 20 seconds. This will help mitigate the one to one concern and limit exposure between the tech and guest.
- No more than five customers will be allowed to roam inside the retail area at one time.
- Indications will be placed on the floor at the entry of the spa and throughout the retail area.
- Restrooms will not be open to the public inside the spa as there is a public restroom available at the main door.
- Scheduled appointments will have access to the restrooms by the changing rooms both before and after their scheduled appointment.
Food and Beverage Service:
- Due to the social distancing requirements, we will not offer food and beverage service inside the spa as lounges and back end amenities will not be available to the public temporarily.
- Bottled water will be available to our guests both before and after a scheduled service appointment.
- A hand sanitizing station will be placed at the main entry door as a courtesy to all of our incoming guests.
- Extra maintenance will be provided in all areas of the business to ensure we are providing the safest environment for our employees and guests.
Is the golf course open?
The golf course was able to open on March 27 with enhanced cleaning and social distancing efforts in place.
What is the golf course doing to prevent the spread of COVID-19?
- The Outside Service team is not handling guest equipment.
- Guests may ride or walk the course at this time.
- No more than 10 customers are allowed in the pro shop at a time.
- Must maintain six-foot social distancing when approaching the cashier.
- Tee times are spaced at 10-minute intervals to maintain safe distancing.
- Rakes in bunkers have been removed.
- Flags/Pins are to remain in the cup, and cups have been raised above the putting surface.
- On course restrooms are open and sanitizing stations are provided inside the clubhouse and at both restroom locations on the course.
- At Twisted Earth Grill, grab and go orders can be placed at the service window located on the back deck.
- Twisted Earth Grill dining room and bar are closed for inside seating
- Extra maintenance is being provided in all areas of the business to ensure we are providing the safest environment.
In order to protect the health and safety of our community, the Coeur d’Alene Tribal Council has decided to delay the re-opening of the Casino until further notice.
The Coeur d’Alene Tribe and Casino are doing their part to stop the spread of the coronavirus in our community and closed the Casino well before the state of Idaho acted. As you know, the Tribe also instituted a reservation-wide Stay Home order to further protect our community.
It’s important to remember that we are part of something bigger than ourselves. The Coeur d’Alene Casino is an essential part of the economy in North Idaho. Beyond that, we are an essential tribal operation and our revenues provide funding for critical services such as law enforcement, social services, public works, and tribal government operations.
Many of us probably know someone who has been laid off recently. During our closure, the Tribe has worked with our Casino executive team to protect the livelihoods of our employees and our community by paying wages and benefits for all of our employees. We are fortunate to be able to provide for our employees in this way and to provide this stability to our Casino family. We will continue to do this as long as possible. At this time we will continue to pay wages and benefits through the month of April; however, we cannot do this indefinitely.
Thank you for your patience and understanding during this difficult, uncertain, and turbulent times. We will continue to monitor this highly volatile situation and keep you informed as we make decisions. We are all hopeful to get back to normal soon. While we are closed, I encourage you take the Tribe’s Stay Home order (as well as the orders from both Idaho and Washington’s governors), practice social distancing, and stay at home as much as possible.
Chief Executive Officer
Coeur d’ Alene Casino Resort
Facility is Open 9:00am – 7:00pm
For your safety our Outside Service Team will not be handling your equipment. Guests have the option to ride or walk the course at this time and YOU are allowed to use your own pull cart or we are allowing one CRGC golf cart per person. (Carts are not permitted in the parking lot due to insurance purposes).
Clubhouse Guests: No more than (10) customers will be allowed in the clubhouse at one time. When approaching the counter please maintain 6 –foot Social Distancing as outlined by tape on the floor, as well as inside/outside.
Food & Beverage Service:
Grab and go orders can be placed at the Service Window which is located on the back deck. The dining room and bar are closed for seating inside. If you would like to place an order for the Twisted Earth Grill on the #9th hole for pick up at the turn please call 800.523.2464 #7263
Playing the Course:
Tee-Times are spaced at 10 minute intervals to help maintain safe distancing. Furthermore, due to soft conditions on the golf course carts are allowed on the Cart Path Only at this time. Rakes in Bunkers have been removed, Flags/Pins are to remain in the cup, and cups have been raised above the putting surface. When you ball touches the cup and remains within one-club length your putt is considered made/holed. If the ball deflects against the raised Cup and settles outside a club-length the ball was not holed and will require another attempt.
On course restrooms are open and sanitizing stations are provided inside the clubhouse and at both restroom locations on the golf course. These can be found at holes #5 & #14. Extra maintenance is being provided in all areas of the business to ensure we are providing the safest environment for your enjoyment.
With the health and safety of guests, team members, and tribal members as the top priority, beginning March 20 at noon, Coeur d’Alene Casino Resort Hotel will be temporarily closed. The closure is a precautionary measure to help minimize the spread of coronavirus (COVID-19). Currently, there have been no reported cases at Coeur d’Alene Casino.
“Over the last few weeks our team has done an incredible job implementing enhanced cleaning measures but as this situation continues to develop, we feel that we need to take a bigger step in preventing the potential spread of the virus,” said Laura Stensgar, CEO of Coeur d’Alene Casino. “We did not make this decision alone and have the full support of the Coeur d’Alene Tribal Council and tribal members.”
The property will be closed to the public for 14 days, reopening on April 3 at noon. During this closure, all bus services to the property will also be temporarily discontinued.
“We hope that by taking this proactive step now it will help limit the overall impact to our team members, guests and community,” said Stensgar. “We are resolved in continuing to support our employees through the temporary closure.”
All Coeur d’Alene Casino employees will continue to receive their wages and benefits.
The Conoco gas station store will be closed, but pumps will remain in operation 24 hours a day. At this time Circling Raven Golf Club is expected to keep its open date, set for March 27, while following safety protocols.
The property announced earlier this month that large gatherings will be postponed through the end of April. This includes meetings, conferences and entertainment. Coeur d’Alene Casino is working to reschedule each event. Refunds will be automatically provided to those who have already purchased tickets. Once new dates are scheduled those guests will have the opportunity to purchase before tickets go on sale to the general public.
Coeur d’Alene Casino announced today that guests can expect some changes to operations effective Tuesday, March 17.
“We are all in this together. In an effort to continue to be a good community partner we are taking additional measures to help keep our staff, guests and community healthy and safe,” said Laura Stensgar, CEO of Coeur d’Alene Casino. “We hope that by taking these proactive steps now we will be able to continue to operate and keep our staff fully employed.”
The Coeur d’Alene Casino staffs a 24-hour custodial department. The property currently has 35 hand-sanitization stations for employee and guest use and employs an advanced air filtration system that helps keep the air throughout our property purified. Housekeeping staff ensures each room is thoroughly sanitized between visits.
In addition to routine cleaning, the property has implemented enhanced cleaning procedures including increasing the frequency of disinfecting restrooms to every hour, sanitizing gaming machines multiple times during shifts, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails and other high touch and high traffic areas multiple times a day.
The property will be closed from 3 to 7 a.m. every day for property-wide deep cleaning. This includes the Coeur d’Alene Casino as well the Conoco gas station; gas pumps will remain open 24 hours a day.
Social Distancing Efforts
In an effort to control high traffic areas and contact on surfaces, side doors will be closed from 11 a.m. to 10 p.m. Sunday–Thursday and 11 a.m. to 11 p.m. Friday and Saturday. During those times visitors can enter through the Mountain Lodge, Spa Tower and Main Lobby entrances where a gloved staff member will greet them and open doors.
Restaurants and bingo will now have spaced seating. At bingo, ushers will be available to help guests find their seats with a limit of eight people per table.
Large Events Postponed Through April
Larger gatherings will be postponed through the end of April including meetings, conferences and entertainment. This includes the Coeur d’Alene Tribal Cultural Lifeways Dinner, 27th Anniversary Powwow, Bill Engvall, Native American Sip ‘n’ Paint, Daughtry Acoustic Trio, Stick Games as well as weekly live music at Chinook Lounge and Nighthawk Lounge.
Coeur d’Alene Casino is working to reschedule these events. Refunds will be provided to those who have already purchased tickets, when dates are rescheduled those guests will have the option to purchase before ticketing is opened to the general public.
Temporary Buffet Closure
To further reduce high traffic areas, the buffet at Coeur d’Alene Casino will be closed until further notice. Restaurants including Red Tail Bar & Grill, Chinook Steak, Pasta & Spirits, Huckleberry Deli, Jackpot Java & Creamery, Nighthawk Lounge and The Wolf Den Bar will remain open.
The employee lounge will be closed, and pre-packaged lunches will be provided. Non-essential travel including business-related trips are on hold. It is mandatory for employees to stay home if they are sick.
Circling Raven Golf Club
The Coeur d’Alene Casino’s Circling Raven Golf Club is still on schedule to open March 27, the earliest opening in the course’s history. Opening sale and course tours are set for April 10–12 and a demo day is planned for April 25. The clubhouse restaurant, Twisted Earth Grill, will also open with their planned early season offerings. For those looking to get out for fresh air, the course is available for guests to walk cart paths during daylight hours between now and March 27, the clubhouse is now open from 9 a.m. to 5 p.m. Monday through Friday.
For updates and information visit, cdacasino.com. For questions call 800-523-2464. Call volumes are expected to increase, Coeur d’Alene Casino employees are doing their best to accommodate all guests.